bdcTicket, best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects. It has a simple installer so that you don’t need any programming skill. We will keep updating regularly and it has an auto update feature. Also it provides lots of features. Scroll down to see some of those features. Our goal is to help businesses and organizations become effective at supporting their users, customers, and partners. We do it by developing surprisingly simple, user-friendly help desk software, and by partnering with industry leaders. Knowledge Base: Automatically suggest knowledge articles while trying to create a new ticket and reduce ticket volume Proactive Search: Easy to use search - smart search engine can find relevant articles even with spelling mistakes Highly Secured: Get user uploaded file security, CSRF protection, boot force security, admin user login failure auto backoff, auto suspicious IP block Easy Customizable Roles & Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group Customized Payment: It's a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required. LIVE WEB CHAT Live web chat feature has been added. Your client can contact with your agent using live chat. You can set everything effortlessly.